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Answers to common rental questions
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Party Rentals is your trusted source for all tents and products you need for your next big event. Take a look at the questions we are frequently asked below to learn more about the rental process.
How long is the rental period?
If you are planning a weekend event, the rental period is Friday to Monday. Weekday events can vary, but the rental period is usually the day before the period and the day after.
Does the equipment need to be returned clean?
Yes, any items that were rented need to be returned clean, dry and in the same condition in which your received it or additional charges may apply. There are a few exceptions to this policy including: Outdoor events using our tents . There may not be facilities to wash the china, glassware or silverwe do require the following:
CHINA: Must be scraped, rinsed and drained and returned to the lined crates they came in, do not over load! If there is food left on the plates you will be charged .15 per piece for the entire china order. Please advise your caterer of this charge.
SILVERWARE: Free of food
GLASSWARE: Drained and returned to the appropriate crates, breakage may occur if they are placed in the wrong size containers.
LINENS: Do not launder them, we do ask that if they become wet that you allow them to air dry before baggingThey must be shaken out to rid them of food and table debris such as wrappers and confetti. We will charge a replacement fee for damaged linens . NO WAX- BURN HOLES or MILDEW. Sparklers at parties are always a problem!
CANOPIES: Please allow to dry before returning it. There will not be an extra day rental charge.
Is there a minimum order that has to be met?
No, you do not have to reach a minimum order. You can come in and rent those one or two items you need for your party! On large orders of china and silver we rent by the 10’s- glassware is by the crate, ranging from 16 to 36 per crate. We will include that in your quote.
What if I need to add or remove items my order?
If you need to add to your order we will try to accommodate depending on availability up until the day prior to delivery. To decrease or delete items we need a 2 week heads up please.
Will color linens cost more than white?
No, linen prices are only based on size and fabric, not color. We have a variety of colors.
What is your delivery area?
We deliver to most of Northern New York. Delivery charges apply and are based on the size and quantity of vehicles needed to accommodate your order, as well as the distance to your location. You can call us for a FREE estimate on delivery costs.
What is your address?
We are located 780 West Main Street in Watertown, NY and can be reached by phone at 315-788-5097.